ABSTRACT

                             Commercial banks provide a range of services to the whole community in many ways. Apart from the basic banking services such as deposits, loans and advances, banks have been traditionally rendering certain ancillary services to their customers such as remittances, demand drafts, mail transfers, and telegraphic transfers, sale and purchase of foreign exchange, locker facilities safe custody and safe deposit values, guarantee facilities sale of traveller’s cheques, trustier and executor services etc. They act as bankers for the issue of ne capital. They help their customers in marketing of securities and send the dividends to the customer’s account directly. Moreover, commercial banks undertake the payment of subscriptions, premix, rents etc. on behalf of their customers. Besides this, commercial banks undertake the issue of credit instruments like letters of credit, acceptance of bills of exchange and documents, acting as a referee as to the respectability and financial standing of customers and providing speacialised advisory services to the customers. The study found that SBI is performing well and ahead of all commercial banks relating to service approach and getting better results.

KEYWORDS: Commercial Bank, SBI, Foreign Exchange, Remittance, Letter of Credit