Abstract

Now-a-days, very often we come across the word `ATTRITION'. This word is being used in place of Employees turnover in an organization, used earlier. “The process of reducing the number of people who are employed by an organization by not replacing people who leave the job”. Building on its growth over the last few years, the Indian IT-BPO sector has emerged among the leading employment providers of the country with nearly 4 million people being directly employed in the IT-BPO industry. This study is designed to address high employee attrition by identifying the nature and factors affecting attrition, analyzing level of employee motivation, satisfaction, and involvement in the company. The study is also focused on retention challenges the company currently faces and to examine ways to reduce attrition rates among the employees working in the company.

Key words: Attrition, Retaining employees, Retention, Managers and organization