ABSTRACT
This study examines the key determinants influencing the quality of education in government high schools across Delhi–NCR. The research was conducted using a structured questionnaire administered to 500 students selected through stratified purposive sampling from five districts—Delhi, Ghaziabad, Noida, Faridabad, and Gurugram. The findings reveal that the most critical factors shaping educational quality are the effectiveness of knowledge and literacy skills imparted, adequacy of school infrastructure, and the promotion of societal and digital competencies among students. While Delhi schools exhibit relatively better infrastructure, neighboring regions demonstrate significant disparities, particularly in access to technology and modern learning resources. The analysis indicates that students increasingly value holistic learning experiences that integrate emotional intelligence, digital literacy, and innovative pedagogies alongside traditional academics. The study underscores that achieving excellence in government high schools requires a balanced policy focus on both tangible resources and intangible enablers—teacher capacity, student well-being, and equitable digital access. The paper concludes that an integrated, equity-driven approach—anchored in the principles of the National Education Policy (NEP) 2020 and programs such as Samagra Shiksha—can significantly enhance learning outcomes and reduce dropout rates. The research offers valuable insights for policymakers, educators, and administrators aiming to strengthen the delivery of quality education and foster inclusive, future-ready public schooling systems in India.
Keywords: Quality education, Delhi–NCR, government schools, infrastructure, societal skills, IT enablers, NEP 2020