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International Journal of Marketing & Financial Management

BALANCING EMOTIONAL INTELLIGENCE AND ORGANIZATIONAL CITIZENSHIP BEHAVIOUR: A STUDY OF POSITIVE WORKPLACE BEHAVIOUR

Dr. Dinesh Doke

Dr. Dinesh Doke, Director, R. M. Dhariwal Sinhgad Management School, Kondhapuri, Tal- Shirur, Dist. Pune, India

DOI : https://doi.org/10.5281/zenodo.22987538 Page No : 158-168

Published Online : 2025-06-30

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ABSTRACT

Emotional intelligence (EI) and organizational citizenship behavior (OCB) have been acknowledged as significant factors of positive workplace behavior and organizational success. The current study is focused on examining the correlation between emotional intelligence and organizational citizenship behavior with an especial focus on exploring how people's skills for understanding, controlling, and properly expressing their emotions influence their workplace behavior and practices. The aspects of EI are to include self-awareness, self-regulation, empathy, motivation, and social skills, and OCBs are to include altruism, conscientiousness, courtesy, sportsmanship, and civic virtue. The paper will discuss how emotionally intelligent workers can be characterized by better interpersonal relations, cooperation, adaptability, and readiness to go above and beyond of what is required from them. The necessity of proper balance between emotional competence and organizational citizenship behavior will be explained.

Keywords: Emotional Intelligence, Organizational Citizenship Behaviour, Positive Workplace Behaviour, Employee Engagement, Workplace Relationships, Organizational Effectiveness, Employee Behaviour,Workplace Culture

REFERENCES

Bhanot, S. &Gaikwad, S.R. (2025). Bridging the Generational Divide: Exploring Communication Preferences, Workplace Behaviour, And Conflict Resolution Between Generation Z And Generation Alpha. Asian and Pacific Economic Review, 18(1). 1071-1082. https://doie.org/10.65985/APER.2025669549
Carmeli, A., & Josman, Z. E. (2006). The relationship among emotional intelligence, task performance, and organizational citizenship behaviors. Human Performance, 19(4), 403–419. https://doi.org/10.1207/s15327043hup1904_5
Doğru, Ç. (2022). A meta-analysis of the relationships between emotional intelligence and employee outcomes. Frontiers in Psychology, 13, 611348. https://doi.org/10.3389/fpsyg.2022.611348
Gaikwad, Santosh R. (2016).Linking Entrepreneurship to Education for Futuristic India. International Journal of Economics and Commerce, 2(3), 87-90. https://scholar.google.com/citations?view_op=view_citation&hl=en&user=KufjkiwAAAAJ&sortby=pubdate&authuser=1&citation_for_view=KufjkiwAAAAJ:d1gkVwhDpl0C
Gong, Z., Chen, Y., & Wang, Y. (2022). Employee emotional intelligence, organizational citizen behavior and job performance: A moderated mediation model investigation. Employee Relations: The International Journal, 44(5), 1109–1126. https://doi.org/10.1108/ER-11-2020-0506
Joseph, D. L., & Newman, D. A. (2010). Emotional intelligence: An integrative meta-analysis and cascading model. Journal of Applied Psychology, 95(1), 54–78. https://doi.org/10.1037/a0017286
Luthans, F. (2002). The need for and meaning of positive organizational behavior. Journal of Organizational Behavior, 23(6), 695–706. https://doi.org/10.1002/job.165
MacCann, C., Jiang, Y., & Double, K. S. (2023). Affectively effective: Work-related emotional intelligence as a predictor of organizational citizenship. Frontiers in Psychology, 14, 1092254.
Miao, C., Humphrey, R. H., & Qian, S. (2017). A meta-analysis of emotional intelligence and work attitudes. Journal of Occupational and Organizational Psychology, 90(2), 177–202. https://doi.org/10.1111/joop.12167
Nielsen, T. M., Hrivnak, G. A., & Shaw, M. (2009). Organizational citizenship behavior and performance: A meta-analysis of group-level research. Small Group Research, 40(5), 555–577. https://doi.org/10.1177/1046496409339630
O’Boyle, E. H., Jr., Humphrey, R. H., Pollack, J. M., Hawver, T. H., & Story, P. A. (2011). The relation between emotional intelligence and job performance: A meta-analysis. Journal of Organizational Behavior, 32(5), 788–818. https://doi.org/10.1002/job.714
Organ, D. W. (2018). Organizational citizenship behavior: Recent trends and developments. Annual Review of Organizational Psychology and Organizational Behavior, 5, 295–306. https://doi.org/10.1146/annurev-orgpsych-032117-104536
Podsakoff, N. P., Whiting, S. W., Podsakoff, P. M., & Blume, B. D. (2009). Individual- and organizational-level consequences of organizational citizenship behaviors: A meta-analysis. Journal of Applied Psychology, 94(1), 122–141. https://doi.org/10.1037/a0013079
Santa, R., Moros, A., Morante, D., Rodríguez, D., & Scavarda, A. (2023). The impact of emotional intelligence on operational effectiveness: The mediating role of organizational citizenship behavior and leadership. PLOS ONE, 18(8), e0284752.
Sulistiasih, S., Mardiaty, N., & Afriyenti, L. U. (2024). How emotional intelligence and adversity quotient impact organizational citizenship behavior: A meta-analysis. Psychocentrum Review, 6(3). https://doi.org/10.26539/pcr.633438
Turnipseed, D. L., &Vandewaa, E. A. (2012). Relationship between emotional intelligence and organizational citizenship behavior. Psychological Reports, 110(3), 899–914. https://doi.org/10.2466/01.09.20.21.PR0.110.3.899-914

Cite this article as: Dinesh D (2025), “Balancing Emotional Intelligence and Organizational Citizenship Behaviour: A Study of Positive Workplace Behaviour”, International Journal of Marketing & Financial Management, Volume 13, Issue 1, 2025, pp 158-168, DOI : https://doi.org/10.5281/zenodo.22987538

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REFERENCES

Bhanot, S. &Gaikwad, S.R. (2025). Bridging the Generational Divide: Exploring Communication Preferences, Workplace Behaviour, And Conflict Resolution Between Generation Z And Generation Alpha. Asian and Pacific Economic Review, 18(1). 1071-1082. https://doie.org/10.65985/APER.2025669549
Carmeli, A., & Josman, Z. E. (2006). The relationship among emotional intelligence, task performance, and organizational citizenship behaviors. Human Performance, 19(4), 403–419. https://doi.org/10.1207/s15327043hup1904_5
Doğru, Ç. (2022). A meta-analysis of the relationships between emotional intelligence and employee outcomes. Frontiers in Psychology, 13, 611348. https://doi.org/10.3389/fpsyg.2022.611348
Gaikwad, Santosh R. (2016).Linking Entrepreneurship to Education for Futuristic India. International Journal of Economics and Commerce, 2(3), 87-90. https://scholar.google.com/citations?view_op=view_citation&hl=en&user=KufjkiwAAAAJ&sortby=pubdate&authuser=1&citation_for_view=KufjkiwAAAAJ:d1gkVwhDpl0C
Gong, Z., Chen, Y., & Wang, Y. (2022). Employee emotional intelligence, organizational citizen behavior and job performance: A moderated mediation model investigation. Employee Relations: The International Journal, 44(5), 1109–1126. https://doi.org/10.1108/ER-11-2020-0506
Joseph, D. L., & Newman, D. A. (2010). Emotional intelligence: An integrative meta-analysis and cascading model. Journal of Applied Psychology, 95(1), 54–78. https://doi.org/10.1037/a0017286
Luthans, F. (2002). The need for and meaning of positive organizational behavior. Journal of Organizational Behavior, 23(6), 695–706. https://doi.org/10.1002/job.165
MacCann, C., Jiang, Y., & Double, K. S. (2023). Affectively effective: Work-related emotional intelligence as a predictor of organizational citizenship. Frontiers in Psychology, 14, 1092254.
Miao, C., Humphrey, R. H., & Qian, S. (2017). A meta-analysis of emotional intelligence and work attitudes. Journal of Occupational and Organizational Psychology, 90(2), 177–202. https://doi.org/10.1111/joop.12167
Nielsen, T. M., Hrivnak, G. A., & Shaw, M. (2009). Organizational citizenship behavior and performance: A meta-analysis of group-level research. Small Group Research, 40(5), 555–577. https://doi.org/10.1177/1046496409339630
O’Boyle, E. H., Jr., Humphrey, R. H., Pollack, J. M., Hawver, T. H., & Story, P. A. (2011). The relation between emotional intelligence and job performance: A meta-analysis. Journal of Organizational Behavior, 32(5), 788–818. https://doi.org/10.1002/job.714
Organ, D. W. (2018). Organizational citizenship behavior: Recent trends and developments. Annual Review of Organizational Psychology and Organizational Behavior, 5, 295–306. https://doi.org/10.1146/annurev-orgpsych-032117-104536
Podsakoff, N. P., Whiting, S. W., Podsakoff, P. M., & Blume, B. D. (2009). Individual- and organizational-level consequences of organizational citizenship behaviors: A meta-analysis. Journal of Applied Psychology, 94(1), 122–141. https://doi.org/10.1037/a0013079
Santa, R., Moros, A., Morante, D., Rodríguez, D., & Scavarda, A. (2023). The impact of emotional intelligence on operational effectiveness: The mediating role of organizational citizenship behavior and leadership. PLOS ONE, 18(8), e0284752.
Sulistiasih, S., Mardiaty, N., & Afriyenti, L. U. (2024). How emotional intelligence and adversity quotient impact organizational citizenship behavior: A meta-analysis. Psychocentrum Review, 6(3). https://doi.org/10.26539/pcr.633438
Turnipseed, D. L., &Vandewaa, E. A. (2012). Relationship between emotional intelligence and organizational citizenship behavior. Psychological Reports, 110(3), 899–914. https://doi.org/10.2466/01.09.20.21.PR0.110.3.899-914

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