Abstract

                Recently employees working in the transportation service sector have been facing issues like: heavy work load, deadline, slim down employee benefits etc. Additionally, the safety concerns faced by female employees were important.  Moreover, transportation employee like driver faces issues such as increasing fuel cost, unpleasant road conditions and increasing vehicle maintenance cost. On the other hand office level employees’/administrative employees’ dissatisfaction towards their job has been notified as lack of career path development that in turn strongly influences their attrition rates from the transportation service sector. Though, the employees in these sectors are better educated and more qualified than ever before, they cannot raise their voice for their welfare/benefits. Since, transportation sector is highly centralized within trucking companies that leads to unpleasant working environment. These issues could be considered as the prime reasons for high rate of employee turnover. At this juncture it is advisable to assess employees’ satisfaction towards HRM policies and Organisation factors and its influences on their intention of turnover. The study findings indicated that majority of the employees surveyed at both ABT and ARC were observed to least satisfied with both HR policies and organisation factors adhered in their organisation. The study further reveals that employees turn over intention is close linked with their dissatisfaction towards: organisation and personal fit, remuneration and recognition system, working environment and poor organisation commitment. Thus, it is suggested to the ABT and ARC parcel service companies to adopt strategic recruitment practices of finding right man for right job and always aim to pay them adequate salary  and other perks. These organisations are also suggested to adhere very employee friendly work environment in order to enhance their level of satisfaction and to retain them as committed employees.

Key words: Parcel services, Employee satisfaction, HRM, Coimbatore