ABSTRACT

The concept of public value is more and more being used for assessing the performance of public organizations on the creation of public value for citizens. It is used to measure the total impact of government services to citizens in terms of the value it creates.  This concept is enormously valuable for government in improved policy decision making and building a better relationship between government and citizens. The concept of Public value has been understood in general and in the domain of E-Government and applied to identify the major determinates of public value. After extensive review of literature, four major public value creation drivers including (a) Delivery of Qual­ity Public Services, (b) Effectiveness of Public Organizations, and (c) Development of Public Trust (d) Achievement of Socially Desirable Outcomes are found to be the main determinants for creation of public value of E-Government. And finally, these four determinants have been used to propose a conceptual model to assess the public value of E-Government in India.