Abstract

This paper presents the description on Higher Education organization’s requirement to focus on Total quality improvement:-Rendering acceptable, quality  education services to Students at affordable price , within a reasonable time; Applying zero errors to all services; maintaining a continuous error prevention program; Training employees in and on such aspects as error prevention, reducing delay time and providing prompt reasonable to Students needs; management system should always focus on improvement in such systems to realize the true nature of the quality of Higher Education and to be motivated towards improving this quality. In spite of billions of INR spent, most of the Higher Education is seen to be ineffective, inefficient and inadequate. Therefore there is a crying need to bring about a paradigm shift in the quality of education services and to monitor and sustain it. It is obvious that those institutions, which are quality conscious and are committed to continuous quality improvement, will gain the highest consumer acceptance and will flourish at the expense of others. The 'Quality Revolution', as it is sometimes referred to, is nothing but putting the customers at the heart of delivery and wrapping the services around it, rather than the other way around.

Quality Measuring and assessing service is important, particularly when multiple sources of variation are present. Analyzing all processes to remove rework and waste could build Higher Education quality and lead to significant reductions in costs. Quality-assurance programs and statistical tools can be directly applied to Educational Institutions incognito with improved quality of Student's objectives and the results of services from the Student's viewpoint.