Abstract:

The amount of data readily available is far beyond our capacity to analyse and understand. The internet revolution has added to this problem by having billions of customer’s review data in its repositories. This has provoked an interest in sentiment analysis and opinion mining in the recent years. Opinion Mining is a process of automatic extraction of knowledge by means of opinion of others about some particular product, topic or problem. The idea of Opinion mining and Sentiment Analysis tool is to process a set of search results for a given item based on the quality and features. Opinion mining is also called sentiment analysis due to large volume of opinion which is rich in web resources available online. Analysing customer review is most important, by doing that we tend to rate the product and provide opinions for it which is been a challenging problem today. Thus this paper discusses about Opinion Mining the techniques and tools used.

Keywords: Capacity, Customer, Data Mining, Opinion Mining, Sentiment Analysis