ABSTRACT

Over the passage of time, all the banks have been adopting employee empowerment with the aim of delivering good services to the valuable customers and ultimately it leads to the customer satisfaction, improving performance, job satisfaction and promoting innovativeness. Many factors have been said to contribute greatly to employee empowerment which has become widely studied in the recent past as one of the ways organizations may use to turn around their performance. This study analyzed mainly five of these factors that influence employee empowerment in an organization. The focus was on the banking sector in selected banks of south Gujarat. The paper also sought to find out the level of employee empowerment exists in different public, private and co-operative banks of south Gujarat. The specific objectives of the study included determining major factors affecting employee empowerment. The Descriptive survey method was being applied to carry out the research. The population comprises selected employees of selected banks of south Gujarat. Data will be analyzed by using the Statistical Package for Social Science (SPSS version 15) after which appropriate interpretation was be done. The study found that main factors affecting employee empowerment in the selected banks of south Gujarat are authority and participation, management supports, control over job, job knowledge and reward& recognition.

Key words: Authority and participation control over job, customer satisfaction, employee empowerment, job knowledge, management supports, service quality and reward& recognition.