Abstract

Outsourcing is one of the fastest growing industry on the world platform. It mainly involves transfer of components or large segments of the companies' internal production processes, businesses, or infrastructure, etc. to the external service  operators or providers. It can cover a wide range of components and activities depending upon the core competency and the requirements of the outsourcing firm. It may be broadly classified into information technology (IT), human resource, customer service, engineering, knowledge services, legal, Research and Development outsourcing, etc.

India has emerged as the 21st century's software powerhouse, offering many advantages as a global sourcing hub, especially for IT enabled Services (ITES) and Business Process Outsourcing (BPO), Owing to its advantageous factors like presence of one of the world-best intellectual and internet resources, lower cost structure, multi-lingual capabilities, etc. The main motive behind outsourcing has been that it allows a company to invest more time, money and human resources in core active items without losing quality and name and that’s why  Call centres have also mushroomed in India serving various foreign airlines and banks.